Complaint Handling Policy

We are committed to handling complaints fairly, confidentially, and promptly. A complaint is any expression of dissatisfaction about our services, staff, or procedures.

Submit complaints by email (amsinjes1@gmail.com), mail (PO Box 53, Anoka, MN 55303), phone (+1-763-300-6374), or the contact form. Include your name, contact details, a description of the issue, and your desired outcome.

We acknowledge complaints within 5 business days and aim to respond fully within 30 business days. If you are not satisfied, you may appeal within 15 business days of our response.